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Support
We’re here to make sure your records hit your turntable smooth and on time. Browse our help topics, check your order status, or contact us directly if you need a hand.
Need help with your order?
We’re here to make sure your vinyl hits your turntable smooth and on time.
Browse help by topic
Orders & Shipping
Tracking, shipping times, lost or delayed packages.
Returns & Exchanges
Damaged or warped records, refunds, exchanges.
Account & Payments
Account issues, payment methods, gift cards.
Product Questions
Grading, pressings, preowned vs new.
Vinyl Care & Handling
Cleaning, storage, troubleshooting playback.
Popular questions
Where is my order / how do I track it?
Once your order ships, we’ll email you a tracking link. You can also track your order from your Echo Vinyl account under “My Orders”.
What is your return policy for damaged or warped records?
If your record arrives damaged or unplayable, contact us within X days with photos and your order number. We’ll arrange a replacement or refund according to our Returns Policy.
How do you grade preowned vinyl?
We use standard Goldmine grading (NM, VG+, VG, G). You can read our full grading breakdown on the Product Questions page.
Track an order or start a return
Still need a hand?
Email us at support@echovinyl.com and we’ll get back to you as soon as we can.
Submit a support request